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Our service response will ensure that any new copier will be up & running on average at least 95% of the time. We will also ensure a 90% first time fix because our engineers will carry the right parts to enable them to fix your machine on their first visit 9 times out of 10 over your contract period. With Nationwide Service Support provided by ParkWood Document Solutions we can maintain your hardware & software solutions wherever your offices are located in the UK.

A minimum call procedure is carried out at every service visit. This ensures that not only is copy quality checked but the machine is cleaned & all high mortality parts are checked & replaced as necessary, thus ensuring reliability & consistent high performance whilst keeping downtime & interruption to your business & it's staff members to an absolute minimum.

As part of our comprehensive meter based (click based) service contract, all consumables including toner, parts, labour & preventative maintenance are supplied to ensure that the machines run as efficiently as possible throughout their lifetime. Consumables include black toner (unless agreed as a chargeable extra), developer & drum units. Parts supplied for photocopiers are covered by warranty. Parts supplied for machines not covered by a ParkWood service contract will be charged at the manufacturers recommended retail price & labour will be charged at the current rate.

To ensure a simple & efficient method of supplying your meter reading we have set up a direct link to our system.

Please either fill in our Meter Reading Form or email us at meter@parkwoodsolutions.com with the following information:-

• Company Name
• Model Number & Serial Number of the Device
• Colour & Mono Meter Reading
• Your Contact Details